There’s two meanings to the phrase 'continuity of care': seeing the same doctor or other care professional every time you have an appointment, or having your care well-coordinated by a number of different professionals who communicate well with each other and with you. It’s particularly important if you have a long-term condition or complex needs and will improve the quality of your care.

 

 

Keeping information about someone safe and private, and not sharing it without the person's knowledge and agreement. Any information an individual provides about a person should be protected carefully and should only be shared with people or organisations who genuinely need to know it. Personal details should not be discussed without agreement.

 

 

A law passed in England in 2014 that sets out what care and support individuals are entitled to and what local councils have to do. According to the law, councils must consider wellbeing, assess needs and help a service user to get independent financial advice on paying for care and support.

What is the Care Quality Commission (CQC)?

An organisation set up by the Government to ensure that all hospitals, care homes, dentists, GPs and home care agencies in England provide care that’s safe, caring, effective, responsive and well-led. If anyone is unhappy with the care or support, they’re receiving, they can contact CQC to let them know. Although CQC cannot investigate complaints about an individual person's treatment or care, it inspects services and will use any information it receives to help it decide what to investigate during an inspection.

 

 

This allows each carer to view their rota, with options to log in and out, input all task details, record medication and any comments without the need of any manual daily logs. This can all be done with no data signal.

What is domiciliary care?

 Otherwise known as 'care at home', 'homecare' or 'home care', this is where a care worker provides help and support to an individual at home, helping them to maintain their independence and enjoy living in their own home.

 

 

This is automatically generated by your carers completing medication tasks on their app, and it highlights in real-time when meds are given or not with reason codes. This supersedes your current paper MARs chart.

What is the friends and family app?

This gives you the option for your client or their family members to see their rota, view all details of the visit including tasks and have the ability to leave feedback that alerts the office.

 

 

A digital method of overseeing care providers and their interactions with patients, as well as managing care delivery. These systems enable businesses to manage employee schedules, develop client care strategies and carry out significant operations like payroll and invoicing.

 

 

Care provided in a person’s home by paid care workers to help with your daily life. It’s also known as domiciliary care. Home care workers are usually employed by an independent agency, and the service may be arranged by your local council or by an individual (or someone acting on your behalf).

 

 

The right to choose the way you live life. It doesn’t necessarily mean living alone or doing everything independently. It means the right to receive the assistance and support a person needs, enabling an individual to participate in the community and live the life a person wants.

 

 

This system can alert you in real-time to any missed visits or any tasks, including medication, that are not completed.

 

 

The process of ensuring that adults at risk are not being abused, neglected or exploited and ensuring that people who are deemed 'unsuitable' do not work with them. If an individual believes that someone they know is being abused, someone should let the adult social care department at the local council know. They should carry out an investigation and put a protection plan in place if abuse is happening. Councils have a duty to work with other organisations to protect adults from abuse and neglect. They do this through local safeguarding boards.

 

For more information on homecare systems or how Tagtronics can help your business grow with the support of digital software, get in touch.