All About You Care Services | Case Study

Supporting Complex Homecare Delivery Across Local Authority, NHS and Private Care Services

With more than 25 years’ experience delivering domiciliary care across the North West, All About You Care Services supports a diverse client base including local authorities, NHS referrals and private service users.

Back in 2004, as demand for high-quality, responsive homecare continued to grow, the organisation recognised the need for a more connected and efficient approach to managing care delivery. Increasing compliance requirements, real-time communication needs and operational pressures meant traditional systems were no longer providing the visibility and flexibility required to support a modern care service. That’s when they began working with TagCare.

A home care agency software system that evolves to meet changing care needs

TagCare’s platform has seen All About You Care Services move from basic rostering software to a fully integrated digital care management system. The homecare software introduced mobile technology for carers, digital care planning, visit monitoring and improved communication tools for families and management teams.

“A lot has changed since we first started working with TagCare,” explains Simon Lee, Operations Director at All About You Care Services.

“We’ve gone from using the system just for the rostering side of things, to the full care management package, right through to implementing mobile apps for our carers.

“Our carers can now easily scan in and out of visits, access care plans and visit notes, ensuring a seamless and quality care service. This was really important to meet our local authority’s KPIs.

“There’s also the family and friends app – which has had excellent feedback from so many of our clients. The app lets family and friends stay in the loop with their loved one’s care, seeing their visits, what they’ve had to eat, the medication they’ve taken and general notes about how they’re feeling. It’s perfect when families don’t live nearby.

TagCare has kept up with the homecare sector as its needs have changed.”

Simple to use and responsive homecare software

By implementing TagCare’s NHS Assured software, All About You Care Services successfully modernised its day-to-day operations, improving efficiency, visibility and communication across the organisation. The fully integrated digital system enabled carers to:

With its NHS GP Connect integration, TagCare also helped streamline compliance processes (CQC), support local authority KPI requirements and reduce administrative pressures on office teams, allowing staff to focus more time on delivering high-quality, person-centred care.

“The TagCare system is great. Everything is really straightforward,” continues Simon.

“The team are so easy to work with. If we ever need something to change or be added to the system, they’re quick to respond and implement the changes.

“The technical support offered is excellent. Any questions, or anything we’re unsure of, we pick up the phone and 99% of the time you put the phone down with your questions answered. The team is always on hand.

“I would absolutely recommend TagCare to other homecare businesses. They make a real difference.”