NHS Assured solution for £5 per carer per month.
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FAQs about our home care softwareYes, the system can be configured to send an email and also warn the carer that they are logging in “out of range”.
Yes, we have met all the necessary standards to be a part of the solution provider list and are also ISO 27001 accredited.
Yes, as part of an NHS Assured provider, we can offer this allowing you to access GP records of your service users.
From the carer app you can configure any PRN meds for the carer to administer.
Yes, there is a form for your carers to complete within the app, this can be configured to a real time alert.
Yes, the app allows your staff to accept visits and will then update the system automatically.
Yes, you have the option of manager mode in the app allowing you a snapshot of functionality directly from the app.
TagCare real-time dashboard gives complete transparency of carer activity including real time missed visit alerts and GPS location.
The visit screen in the TagCare system allows you to add additional visits, or cancel existing visits, without affecting the schedule.
Yes, visits can be brought forward, delayed or set to a new specific start time.
Yes, you can do this over any time period that suits you, no matter how short or longterm.
It’s totally up to you – this can be done over a set number of days, or it can work around what you would class as your ‘rota day’.
Yes, and for any timeframe. These can be emailed directly from the TagCare system.
There is no limit in the TagCare system. You can have as many different rates as you like, for example, hourly, fixed, bank holiday, etc.
Yes, the system generates this report automatically from your carers’visits.
Yes. When feedback is left, you will receive an email notification and can reply directly from the software.
The majority of our clients use their carers’ own phones, as the TagCare system works across both Apple and Android devices.
Yes, the app has options for both NFC and QR codes to scan in and out, as well as logging the GPS location each time they log in and out to a visit and displays on your realtime dashboard their location.
Yes, the TagCare system offers batch visit creation.
No, if they do this it will log them off the app and report accordingly.
Yes, the system enables you to see all changes made by users.
Yes, you can set different user permissions. This ensures your team only have access to what they need and protects certain information.
At our secure data centre in Manchester, providing all the neccessary ISO and Cyber Essentials Plus certifications.
No, telephone support is included within your monthly cost and includes out of hours email.
No, we are continually developing our software and are happy to discuss changes that will help you to use the system more efficiently, typically these include specific invoice formats from your local authority or tailored monitoring and statistics reports.
No, online training including help videos is an unlimited resource that is included in your monthly cost.
Yes, we have developed every aspect of care management from our central system from rotas, finance, digital care plans, carer / family and manager apps.
Our hosted support team can be emailed out of hours if you need help accessing the system.
Yes, the app stores all scans, notes and comments directly on your phone and sends these when you have a signal again.
Yes, any document you create electronically can have the option to be signed by both you and the client. A document can also include a "send to" feature allowing your client or carer to complete the document and send back to you.
Yes, we have integrated TagCare with Bing maps, which automatically produces mileage reports and details travel time.
Yes, either as a task comment or as visit feedback.
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Trusted by hundreds of homecare companies to help the homecare frontline, to care better.