Clarendon | Case study

Improving Visibility and Reducing Paper-Based Processes in Homecare

Clarendon Homecare, a well-established domiciliary care provider serving Surrey and West London since 1994, needed a more efficient way to manage care delivery as the organisation continued to grow. Paper-based systems and manual processes were becoming time-consuming, limiting visibility across the business and making it harder to monitor care visits in real time.

The provider required a digital domiciliary care software solution that could streamline operations, improve communication and give office teams greater oversight of care delivery. By partnering with TagCare, Clarendon Homecare was able to modernise its processes, reduce administration and support the delivery of responsive, high-quality homecare services.

A digital home care agency solution

“As Clarendon Homecare began to grow, we needed to coordinate all of our daily care visits to ensure consistent care for all of our service users, and our vulnerable client base means it’s extremely important that carers don’t miss their visits,” explains Dave Vincent, general manager, Clarendon Homecare.

“We used to use a paper system, where carers would handwrite daily notes and these would be regularly collected, reviewed and audited to identify problems. This took up a huge amount of time, and by the time reports were collected and reviewed, any problems identified could be up to a month out of date.

“Senior carers would have to pick up care notes and bring them back to the office. They’d then need to decipher what was going on in the care notes, which was made even more time consuming due to poor hand writing.”

“When started using TagCare in 2008, we just used it for work rotas and care planning but continued to use paper for our daily care notes and MAR sheets. Recently we’ve moved even more of our system online, solving the issues I’ve just mentioned,” continues Dave.

“A digital system gives us the ability to respond in much shorter timeframes – instead of being a month behind, you can see things in real-time. If there is an issue, we can pick this up immediately and talk to carers or service user about any problems.

“It’s allowed our senior carers to focus on other activities, such as supervising carers, responding to service user reviews and improving our overall quality of care.”

Improving together with an easy-to-use homecare app

“TagCare is always looking to evolve with us, over time we’ve used more and more of the system’s functionality. The mobile app has been fantastic for us as the team are able to adopt the digital system easily.” says Dave.

“Our next step is digital documents, which will allow supervisors and senior carers to update important documents in real time when they’re on the caring front line.”

TagCare now integrates with GP Connect for faster, safer and more coordinated care.