Birchwood Homecaring Services | Case Study

TagCare: Improving Scheduling and Communication Across Homecare Services

Established in 2000, Birchwood Homecaring Services provides personal care and domestic support services across Derbyshire, helping people maintain their independence and quality of life at home. As the organisation grew, it needed a more efficient way to manage staff rotas, improve internal communication and respond more quickly to changing client needs.

The provider wanted a cost-effective domiciliary care software solution that could centralise scheduling and streamline day-to-day operations.

A homecare software system that grows with you

“At the beginning, we needed a digital system to make rotas and communication easier. We wanted to get schedules onto the computer, so we were able to react more quickly to our clients’ changing needs,” says Lisa, Financial Manager at Birchwood Homecaring Services.

“We researched a number of homecare software providers, and TagCare came across really well. The team were personable, approachable and the solution was extremely cost-effective,” continues Lisa.

“In comparison to other homecare systems out there, TagCare is so simple and easy to use. It has everything we need, and it’s all really easy to access and manage.

“We started with the TagCare system about 18 years ago now, and we haven’t looked back since. They’ve adapted and evolved with us, and their customer service is second to none.”

It has everything we need, and it’s all really easy to access and manage.

By implementing TagCare, Birchwood Homecaring Services was able to modernise its processes, improve coordination across teams and deliver a more responsive homecare service.

“A few years ago, we wanted to build on the system with a mobile app – so we could monitor and support our carers’ needs in real-time,” explains Lisa. “At that point, we looked at three or four other providers, but chose to stay with TagCare.

“TagCare is really simple to use, easy to learn and extremely user-friendly. It was an easy decision to stay with them.

“Since we started working together, TagCare has made us much more responsive to our clients’ needs – everything’s instant and transfers straight from the system to the appon our carers’ phones. You get all the information you need, straight away.

“TagCare has evolved as the sectors’ needs have changed, and it’s been great to work with them throughout.

“We’re now currently using the system’s rostering and scheduling capabilities, alongside the mobile app – but we’re always looking to how we can make the most of its full capabilities to bring everything into one system.

“I would absolutely – without a doubt – recommend TagCare to others. I have and I do regularly. I can’t fault the service,” concludes Lisa.

TagCare now integrates with GP Connect for faster, safer and more coordinated care.