ProFad Care | Case study

Helping a Growing Care Provider Scale with Connected Care Management Software

ProFad Care Agency is a growing home care provider with multiple branches across the UK. As the organisation expanded, it needed a care management system that was simple, affordable and easy for carers to use. As the business grew, the team required a care agency software solution that could streamline rostering, improve care planning and support CQC and local authority compliance requirements.

From the very first call with TagCare, we clicked straight away

“We needed a system that was easy to use and had a strong supported network (IT) behind it,” explains Fay, Head Office Manager.

“At first, we were just looking for a system to do rostering effectively and support us with care planning. It was also important that the system was compliant with CQC and local authority regulations.

“We looked at a number of different systems, but many were far too costly for the stage our business was at.

“Then I came across TagCare…”

“From the very first call with TagCare, we clicked straight away,” continues Fay.

“The team was very impressive, and the initial free demo was very useful to understand how the system would work in action for our business.

“TagCare offered everything we needed, in one easy to use system, at a very reasonable cost.”

“The system has made such a big difference to ProFad,” says Fay.

“When we have new staff on board, we’re able to train them quickly – and with the additional support included from the TagCare team, new carers can pick up the system within a day or two.

“By the end of the first week, they know their way around the system and understand where to find all of the information they need. It’s hugely reduced our onboarding time.

“We’ve come a long way since we started working together, TagCare now supports us with a complete care management solution – with everything in one place, so we can monitor the care we provide effectively.

“The system offers so much – care rostering, planning and monitoring – as well as its own app, so carers can update the system simply, from anywhere.

Affordable care management system with second-to-none support

After reviewing several home care software systems, ProFad chose TagCare for its user-friendly platform, responsive support and all-in-one functionality. The system helped reduce staff onboarding time, improved care monitoring and gave carers instant access to important information (GP Connect) through a single digital platform - supporting the delivery of efficient, high-quality homecare services across the organisation.

“I would absolutely recommend TagCare to other businesses. We’re looking at expanding to some new branches in the near future, and we’ll be taking the TagCare system with us.”