About Birchwood Homecaring Services
Birchwood Homecaring Services was established in 2000, as a homecare provider to support thelocal, Derbyshire area. It offers a full range of personal care services and domestic support services, helping its clients to maintain independence and quality of life.
Once it was established, Birchwood wanted to smooth its rotating processes and internal communications methods, to be able to deliver its services more efficiently to service users. It needed a cost-effective system that could bring everything together, in one place.
“At the beginning, we needed a digital system to make rotas and communication easier. We wanted to get schedules onto the computer, so we were able to react more quickly to our clients’ changing needs,” says Lisa.
A simple and cost-effective digital care solution
“We researched a number of homecare software providers, and Tagtronics came across really well. The team were personable, approachable and the solution was extremely cost-effective,” continues Lisa.
“In comparison to other homecare systems out there, Tagtronics is so simple and easy to use. It has everything we need, and it’s all really easy to access and manage.
“We started with the Tagtronics system about 18 years ago now, and we haven’t looked back since. They’ve adapted and evolved with us, and their customer service is second to none.”
A homecare software system that grows with you
“A few years ago, we wanted to build on the system with a mobile app – so we could monitor and support our carers’ needs in real-time,” explains Lisa. “At that point, we looked at three or four other providers, but chose to stay with Tagtronics.
“Tagtronics is really simple to use, easy to learn and extremely user-friendly. It was an easy decision to stay with them.
“Since we started working together, Tagtronics has made us much more responsive to our clients’ needs – everything’s instant and transfers straight from the system to the appon our carers’ phones. You get all the information you need, straight away.
“Tagtronics has evolved as the sectors’ needs have changed, and it’s been great to work with them throughout.
“We’re now currently using the system’s rostering and scheduling capabilities, alongside the mobile app – but we’re always looking to how we can make the most of its full capabilities to bring everything into one system.
“I would absolutely – without a doubt – recommend Tagtronics to others. I have and I do regularly. I can’t fault the service,” concludes Lisa.
Complete care management system, including rota management, invoices, client and staff details, payroll
